Questions about the TripHar app? This page tells you where to find what — and how to reach us if something isn’t working.
Fastest from the app: Settings → “Contact”. The email then already contains your user ID, so that we can find your account.
By email: support@triphar.com — we usually reply within a few working days.
| Topic | Address |
|---|---|
| Help with the app, bugs, account, subscription | support@triphar.com |
| Privacy: access, deletion, objection | privacy@triphar.com |
| Creator programme | creator@triphar.com |
| Businesses, guides, partners | partner@triphar.com |
| Reporting illegal content (also without an account, what to include), appealing against a decision | support@triphar.com |
| Authorities (Digital Services Act Art. 11, terrorist content, electronic evidence) | dsa@triphar.com |
| Legal matters | legal@triphar.com |
| Reporting a security vulnerability | security@triphar.com |
| Everything else | hello@triphar.com |
In the app: Settings → “Privacy & account” → “Delete account”. Your profile, your trips, Trippys, reviews, comments, photos and videos are removed. What we have to keep for legal reasons (for example bookings and payouts) is set out in the privacy policy.
Settings → “Privacy & account” → “Export my data”. You get a file with the data relating to your account.
The date of birth deliberately can’t be changed in the app. Write to us via Settings → Safety → “Wrong birthday? Contact support”. We briefly check that the request really comes from you and then correct it.
tripHARRY is an AI. Before he does anything for you for the first time, the app asks whether you agree. What goes to the AI provider and how to switch it off again can be found under Settings → “tripHARRY & your data” and in the privacy policy.
Using the “⋯” menu on a profile, post, comment or Story you can report or block. You can find blocked people under Settings → “Privacy & account” → “Blocked users”. Reports are seen by our moderation team; a permanent suspension is always decided by a person.
Write to support@triphar.com with:
You receive a confirmation of receipt and later our decision. With an account it is quicker to use “Report” directly in the app.
If content of yours was removed, your account was suspended or something was reversed, write to support@triphar.com or tap “File an appeal” in the app’s suspension notice. A person reviews it again. Regardless of this, you can always go to court. What happens automatically and what a person decides is set out in the Terms of Use.
The subscription runs through your Apple ID. You can cancel it in the app under Settings → “Manage subscription” or in the iPhone Settings → your name → “Subscriptions”. Deleting your TripHar account does not automatically cancel an active subscription.
If you redeemed TripHar+ with Credits, there is no subscription: it runs until the date shown and ends by itself. You don’t need to cancel anything.
Money back for a purchase? That goes through Apple: reportaproblem.apple.com. If something is wrong with TripHar+ in the app (benefits missing, subscription not recognised), write to support@triphar.com.
You get cashback for bookings via the TripHar buttons as soon as our booking partners are connected. It only counts once the partner confirms the booking, and it can only be paid out after the service has ended (for example after check-out) and a short period for cancellations.
Payouts are made from €50 and from age 18, by SEPA transfer or PayPal. Before the first payout we check your identity once. This check is not yet active, so we can’t pay anything out yet. As long as your account exists, your cashback does not expire.
Did you have your cashback paid out when you deleted your account and the transfer came back (or never arrived)? The money is still yours. Write to support@triphar.com with your reference (TH-L-…), your pickup code (the app showed you both before deleting), the correct IBAN and the name of the account holder. We’ll transfer it again — to an account in the same name as the first time. If your name has changed or you can’t find the code any more, write to us anyway; we’ll sort it out.